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Shipping/Cancellation Policy

  • All casket prices include our standard shipping of 30 miles from the local warehouse or location of delivery personnel at no extra cost (please see shipping fees below).

  • Orders for next-day shipping must be processed by 12:00 noon Monday through Friday to insure prompt standard delivery.

  • If any casket/vault order or service is canceled you will be subject to a 35% restocking fee plus actual forwarding and return shipping charges when applicable.

  • Additional charges apply for next-day, same-day, Saturday, and remote deliveries.

  • All products are shipped within 24 - 48 hours of confirmation, subject to availability.

  • Standard shipping expected delivery time is 1-2 normal business days.

  • Merchandise that requires customization cannot be rushed (Head Panel's etc.).

  • Casket Site will not accept for return any product that appears to be used, soiled, or in other than original shipping condition.

Delivery/Shipping

Casket Site will confirm all orders within 24 hours of verification of payment. In many cases, merchandise will be shipped directly from the manufacturer. When merchandise is not directly shipped from the manufacturer, our shipping fees are based on when the casket is received from the manufacturer and shipped from our office. Orders will be shipped as described below subject to manufacturers warehouse stock. In the event any product is not immediately available, We will notify you within 24 hours.


Shipping Fees

  • Standard - Free / Included- within 30 miles from local warehouse or location of delivery personnel, call for estimate. (orders placed before 12pm. eastern Mon-Frid. delivered next day 9am-5pm).

  • Special Delivery Requests - $75 (time scheduled delivery requests, call or timed, removal of packaging materials)

  • Packaging of Casket/Vault- $75 (for deliveries over 1 hr from local warehouse may apply)

  • Second Delivery Personnel- $125 (when applicable- Solid Wood, 18&16 Gauge, Stainless Steel, Copper, Bronze models)

  • Remote Deliveries- (over 30 miles from local warehouse additional $95 per/hr delivery fee may apply)
  • Same Day Rush - $250-$350 (available in most metropolitan areas, depending on circumstances)

  • Next Day Rush - $150 (orders placed between 12pm and 5pm for next day, except weekend deliveries which same day rush applies)

  • Saturday/Holiday - $75

  • Caskets Shipped - $275 Air Tray to protect casket for shipping and $145 applicable packaging costs with $125 extra delivery personnel and $90 casket key will be applied to order.
  • Availability - If casket is unavailable locally or needs to be flown in there will be airfare and airtray costs associated with the order. Please call to inquire. If similar model, style, gauge, is available locally we will offer this as an option to help reduce shipping costs based on availability and delivery timing. Furthermore if a casket chosen is unavailable locally and rush or weekend delivery is necessary, we will notify you via the order confirmation email of the model originally chosen and if a similar/comparable model will be necessary.

  • Full Couch Caskets - There will be an additional cost of $325 for any requested and available version of a model in a full couch (opens fully for a full body viewing).

Payment Methods

Casket Site accepts the following major credit cards, Visa, Master Card and American Express and Discover. Your credit card will be billed upon purchase. Credit card costs associated with purchase may be applied to order. Also, if necessary, delivery insurance will be added to your casket purchase.

Casket Site accepts money orders, cashiers checks and personal checks in U.S. dollars only. Orders are processed upon receipt of money orders and cashiers checks. For personal checks, please allow up to 10 business days for clearance of funds before the order is processed. A fee of $25.00 will be charged on all returned checks.


Special Order Products- Head Panel's

A Head Panel Cost is $175 billed separately and does not include overnight or rush delivery costs. Engraving for Name & Dates on a vault order is $95 and tent & chairs are $225. If a universal casket key is necessary the cost for the key is $90.

Merchandise ordered with head panel instructions will be shipped after head panel has been installed, usually 1-2 day. Please call 1-888-222-5955 or email us for special instructions on Special Order Products.


Sales Tax

Sales tax will be assessed based upon the sales tax for the city/state a casket is delivered, or if unavailable locally, where the casket is delivered from. Tax will be applicable on the total cost of casket and fees as shown above.

 

 
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Batesville® is a Registered Trademark of Batesville Casket Company. Aurora® is a registered trademark of Aurora® Casket Company. York® is a registered trademark of York® Casket Company. Respectful® is a registered trademark of the Respectful® Casket Company. Casket Site.com is licensed, owned, and operated by Mountain High Funeral Home, an authorized Aurora, York, Wilbert and Respectful Dealer.

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